How to send us a complaint or feedback

Please note that if you wish to request a service, such as a missed bin collection, you should contact the appropriate service before making a complaint.

Write to us

Your Feedback, Lewisham Council, Laurence House,
1 Catford Road, London SE6 4RU.

This is a FREEPOST address.

We want to hear how you feel about our services 

• comments - we want to hear your suggestions and ideas about services

• complaints - if you are unhappy with something we have done that has not been resolved you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right

• compliments - tell us when you think a council employee or service has done well. 

The services below have a different process to follow if you object or disagree with a decision. They would not normally be dealt with under the corporate complaints process:  

• complain about a breach of the member code of conduct
• council tax - liability and valuation
• planning applications
• school admissions decisions
• penalty charge notices
• housing / council tax benefits decisions.

Insurance claims fall outside the complaints process.  

Contact details of key services

For a full list please go to the contacts section.