Lewisham Register Office
How to find us
The address of Lewisham Register Office is 368 Lewisham High Street, Lewisham, SE13 6LQ.
The Register Office is located next to University Hospital Lewisham.
See the Register Office on a map.
Parking
There is limited parking available at the Register Office. If possible, please use public transport.
Disabled parking is available on site.
Buses
The Register Office is served by the following bus routes: 47, 54, 75, 136, 185, 199, 208.
The nearest stop is Lewisham Park.
Trains
The nearest National Rail train station is Ladywell. It is a seven minute walk from Ladywell Station to the Register Office.
Lewisham DLR Station is a 20 minute walk or six minute bus ride from the Register Office.
Performance and customer satisfaction
We will aim to register 98% of births within 42 calendar days from date of birth.
| Month | Birth registrations | Total registered within 42 days |
|---|---|---|
| April 2021 | 287 | 74% |
| May 2021 | 349 | 72% |
| June 2021 | 372 | 84% |
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
| Month | Death registrations | Total registeredwithin5 days |
|---|---|---|
| April 2021 | 57 | 39% |
| May 2021 | 62 | 32% |
| June 2021 | 73 | 38% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
| Month | Total number of customers arrived on time | % seen within 10 minutes of appointment |
|---|---|---|
| April 2021 | 412 | 72.3% |
| May 2021 | 498 | 69.3% |
| June 2021 | 233 | 74.7% |
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
| During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| April 2021 | 7.49 |
| May 2021 | 8.89 |
| June 2021 | 7.32 |
| During your enquiry, how happy were you with the Officer? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| April 2021 | 7.49 |
| May 2021 | 8.89 |
| June 2021 | 7.32 |
| How easy was it to obtain a registration appointment online? | |||
|---|---|---|---|
| Good availability | Limited availability | Poor availability | |
| April 2021 | 52% | 29% | 19% |
| May 2021 | 71% | 18% | 11% |
| June 2021 | 38% | 6% | 56% |
Giving us feedback
There are a number of different types of feedback you can give to us:
- we want to hear your suggestions and ideas about services
-
if you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right
-
tell us when you think a council employee or service has done well