The new housing portal is live!

A major improvement is that the new portal is linked to My Lewisham, so you'll only need one log-in for everything – whether it’s paying council tax, checking your rent account balance or reporting a repair.

We switched to the new portal on 1 October 2025, and you can find it either through My Lewisham (by clicking the Login/Register button at the top of any lewisham.gov.uk page) or by bookmarking residents.lewisham.gov.uk.

Please note

For your My Lewisham account to link up with the new portal the email address you use to log in must match the one we have for you on our housing system.

If you already have a My Lewisham account and you use the same email address to log-in as your housing correspondence email

You don't need to do anything - you'll automatically be able to access the new portal

If you do NOT already have a My Lewisham account

Register for a My Lewisham account now. Make sure that you use the same email address to which you receive all your housing emails and your housing information will come through as well.

If you already have a My Lewisham account but your log-in email address is different to the one where you receive your housing correspondence

Please let us know. Email the correct address to the Housing Enquiries team. We'll change your housing contact address to match your My Lewisham account.

If you’re not sure whether your My Lewisham account log-in address is the same as your housing correspondence address

Email the Housing Enquiries team and let us know your My Lewisham account log-in address so we can check or change your housing correspondence address to match.

If you did not have an account on the previous resident portal

No problem. Register for a My Lewisham account now. Make sure that you use the same email address to which you receive all your housing emails and your housing information will come through as well.