Report a missed collection or bin problem
If you're experiencing any issues linked to the recent fire on Landmann Way (SSSI Ltd waste transfer site) - such as debris - please report them via the Love Clean Streets app.
This helps us monitor the situation and respond as quickly as possible.
Thank you for your support.
Recycling binsWe have temporarily paused all new recycling bin orders due to high demand while we await new stock.
We’re aware that some residents who have already placed an order have been waiting more than 20 days, and we’re sorry for the delay. We know this is frustrating and we’re working hard to get bins out to you and to restock with our supplier as quickly as possible.
We appreciate your patience while we work to resolve this.
Missed collections
Collection schedule for kerbside properties
- recycling and food waste is weekly
- general waste is every other week (or weekly if no food waste service)
Important
- put your bins out before 6am on collection day on the edge of your property - crews are unable to enter the property boundary unless on an assisted collection
- collections can happen any time of day - please wait until 2pm to report a missed collection and do so within 48 hours
- DIY waste, garden and food waste can’t go in a general waste bin and is collected separately if you live in a kerbside property - for flats and estates, food waste cannot go in general waste
- if multiple bins were missed, report each one separately
- if you can’t wait for the next collection, you can take your recycling to the New Cross Reuse and Recycling Centre
Using your bins correctly
If your bin has a red tag, it contains incorrect items and wasn’t collected. You'll need to remove them so we can collect the bin on your scheduled collection date.
Bin repairs and replacements
If your bin's damaged during collection, we’ll leave a postcard (for kerbside properties) and automatically schedule a repair or replacement. No need to report it.
If you've damaged or lost your bin, you’ll need to order a new bin.
For flats and estates contact recycle@lewisham.gov.uk.