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Property licensing for houses in multiple occupation (HMOs)

Find out if your HMO needs to be licensed, and how to apply.
Housing complaints emails

Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.

If you need to raise a housing complaint in the meantime, please use our housing complaints form.

Rent and service charge balances

If you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:

Article 4 (1) direction on small HMOs

We have withdrawn permitted development rights from certain HMOs.

Which HMOs need a licence

Find out if your HMO needs to be licensed.

Licencing requirements

Find out how we decide to grant an HMO licence.

Why you should license your HMO

The benefits of licensing your HMO, and what will happen if you don’t get a licence.

Before you apply for a licence

Before you apply for an HMO, find out what you need to do.

What happens after you apply

Find out what happens when you apply for an HMO licence.

Safety inspections of HMOs

Find out about safety inspections of houses in multiple occupation (HMOs) and what happens if they are not up to standard.

Licensing fees

See the licensing fees for HMOs.

HMO register

On this page you can look at the up-to-date register of licensed HMOs.
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