Assisted bin collections
Subscribe or renew your subscription for the year April 2024 to March 2025.
Residents can subscribe by paying the full amount, £93.50, by debit or credit card or by setting up a Direct Debit. Residents already subscribed will receive a sticker showing they are subscribed by 1 May 2024.
Subscribe now to make the most of your subscription period from April to March.
If you're unable to put your rubbish, recycling, food or garden waste bins at the boundary of your property on collection day because of frailty or because you're physically impaired, we can provide assisted collections.
We don't provide the service if someone else in your household is able to place or retrieve a wheelie bin from the boundary of your property. We may carry out check to make sure we only provide this service to residents who need it.
How to apply
We will need to know:
- your address
- why you require assisted collections
- which containers you need assistance with
- where the containers are - for example, next to the door (we can only collect bins that are easily accessible to our crews - we are unable to collect bins placed at the rear of a property)
- that your bin is labelled with your house number - your house number must be clearly on your bins to help our crews to return the correct bins to the location that you specified
It takes us 10 working days to arrange for assisted waste collections.