Contact us
Popular links
Online
In most cases, using the website is the quickest way to find information and get in touch with us. Use the services page to browse by category, or search the website to find the service you need.
Popular services
- Report a missed bin collection
- Pay or challenge a parking ticket
- Get a parking permit
- Register for council tax (moving to the borough)
- Report a non-emergency housing repair
- Housing benefit: new circumstances and evidence
- Find and comment on planning applications
- Report fly-tipping
Call us
You can call us on 020 8314 6000.
Our 24-hour automated switchboard will direct your query.
Contact us about a council tax issue
Fill out our form to get in touch about council tax, and our dedicated team will get back to you as soon as they can.
Contact us with other queries
If you’re unable to find the answer to your question on the website, fill in the contact us form.
Our staff will respond from between 9am and 5pm, Monday to Friday (not including bank holidays).
Out of hours emergencies
- If the emergency or crisis is life threatening, call 999.
- For non-emergencies call the police on 101.
- For medical advice call the NHS on 111 or visit NHS 111 online.
- Main 24/7 Lewisham Council switchboard: 020 8314 6000 (connects to out-of-hours service).
- Homelessness emergency help: 0808 178 0939 (Monday to Friday 5.30pm to 9am, Saturday and Sunday 24 hours).
- Adult social care emergency help: 020 8314 6000
- Emergency repairs to your home: 0800 028 2028
NOTE: Emergency repairs are reserved for situations such as; no drinking water, communal door entry phones not working, lift breakdowns, total loss of electrical supply (or heating in winter), making an area safe after criminal damage, major blockages surging drains, stacks or toilets, dangerous structures and ceilings, and major water penetration and flooding.
Visit us
If you're unable to access services online or by phone, you can visit us at: London Borough of Lewisham, Laurence House, 1 Catford Road, SE6 4RU.
Complaints and compliments
We want to give everyone a good service. If something's gone wrong, please tell us so we can fix it. You can also give us a compliment.