Apply for housing benefit and council tax reduction
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Apply for housing benefit and council tax reduction

Our staff will take your claim for housing benefit and council tax reduction over the phone.

Anybody who is liable to pay rent and/or council tax can claim, as long as:

  • you have savings of less than £16,000 (unless you are in receipt of Pension Credit)
  • and are over 16 years of age
  • receiving Income Support, Jobseekers Allowance (income-based), Pension Credit or living on a low income.

Important information for residents living in the SE15 1, SE15 2, and SE16 3 postcode areas: Universal Credit is replacing housing benefit in some areas of the Lewisham borough. If you live in the SE16 3 postcode area and need help paying your rent, you must now apply for Universal Credit online, instead of housing benefit. This will also apply to residents in the SE15 1 and SE15 2 postcode areas from 9 November 2016.

How to apply

If you live in the SE16 3 postcode area, you must apply for Universal Credit online, instead of housing benefit. This will apply to residents in the SE15 1 and SE15 2 postcode areas from 9 November 2016.

To make your application please call 020 8690 8444 during the following office hours:

  • Monday to Thursday 9am–5pm
  • Friday 9am–4pm

We will take the information we need during the call so please make sure that you have all the details about you and your household’s circumstances ready before you ring us.

Documents we need to have

When our staff process your claim for housing benefit, they will need to have:

  • proof of your identity
  • proof of your rent (if Lewisham Homes is not your landlord)
  • proof of your income (earnings or benefits)
  • evidence of how much savings you have.

The easiest and quickest way to submit your documents to us is by using our online forms quoting your benefit reference number.

You may also send photocopies of your evidence by post. Please provide photocopies and not original documents unless otherwise stated. The address is: London Borough of Lewisham, Housing Benefit, PO Box 58996, London SE6 9JD

Need help understanding English?

Ask for help from someone you can trust. This could be a member of your family, a close friend or a neighbour. If you don’t know anyone who can help, you can use the Council’s translation service. You will need to book this service in advance but you need to be aware this can delay your application.

Contact

Housing benefit
Housing Benefits Team Po Box 58996
Catford Road
Se6 9jd