Lewisham Council - Renewing your older person's Freedom Pass
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Renewing your older person's Freedom Pass

If you have an older person's Freedom Pass which is due to expire on 31 March 2018, find out how you can renew your pass.

When you get your renewal letter, renew your pass as soon as possible so that your pass arrives before your current one expires.

Renew your Freedom Pass online

Renewing your pass online is quick and easy. If you don't have the internet at home, speak to a friend or relative who does to see if they can help you.

If you don't have internet access 

The following libraries offer free internet access. Take your renewal letter to any of these libraries and renew your pass there:

If you don't know how to use the internet

The libraries listed above offer free introductory Learn My Way IT courses. These courses provide practical skills for people less familiar with the internet.

Renew your Freedom Pass by post

To renew your Freedom Pass by post, complete the form on the back of your renewal letter.

Questions and answers about renewing your older person's Freedom Pass

Does everyone with an older person’s Freedom Pass have to renew their pass?

No. Only people whose passes expire on 31 March 2018 will get a renewal letter. In future, renewals will be rolling by expiry year.

My friend has received their renewal letter but I am still waiting for mine. Why haven’t I got mine?

Don’t panic – renewal letters will be posted out in early 2018. If you have not received your renewal letter by mid-February, call 0300 330 1433.

What should I do with the old pass when I get my new one?

As soon as you have your new pass it is ready to use, so please don’t wait until the old one expires. Once you are using your new pass, please destroy the old one as it will no longer be valid.

I have moved home since I received my last Freedom Pass. Will I get a renewal letter?

If you have not told London Councils your new address, contact them now on 0300 330 1433 between 8am and 8pm, on any day of the week, to make sure you get your renewal details.

Can I renew my Freedom Pass at the Post Office or by calling you?

No. The Post Office will not renew your pass or update your details. If you have any queries about renewing your Freedom Pass, contact London Councils on 0300 330 1433 between 8am and 8pm, Monday to Sunday.

Disability Freedom Pass

If you have a Disability Freedom Pass we will use information we already hold about you to confirm your ongoing entitlement. If we can't do this, we will send you a renewal form to complete and return.

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