We will aim to register 98% of births within 42 calendar days from date of birth.
|Month||Birth registrations||Total registered within 42 days|
|February 2019 ||294 ||(98%) |
|March 2019 ||258 ||97% |
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
|Month||Death registrations||Total registered within 5 days|
|January 2019||80 ||(65%) |
|February 2019 ||75 ||(69%) |
|March 2019 ||74 ||70% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
|Month||Total number of customers arrived on time||% seen within 10 minutes of appointment|
|January 2019||504 ||95%|
|February 2019 ||518 ||94% |
|March 2019 ||448 ||95% |
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied])
|January 2019||9.08 |
|February 2019 ||9.08 |
|March 2019 ||8.10 |
During your enquiry, how happy were you with the advisor?
(On a scale of 1–10 [10 being the most satisfied])
|February 2019 ||6.92 |
|March 2019 ||6.54 |
|How easy was it to obtain a registration appointment online?|
|Good availability||Limited availability||Poor availability|
|January 2019||75% ||18% ||7% |
|February 2019 ||76% ||21% ||3% |
|March 2019 ||67% ||26% ||7% |
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