If you are claiming housing benefit, you must tell us about any change in your circumstance that may affect your housing benefit entitlement. It is in your interest to report all changes that could affect your benefit as soon as the change happens.
If you are a tenant
If you are a landlord
Examples of changes you need to tell us about
Changes we need to know about include:
your income support, jobseeker's allowance, employment support allowance or guarantee credit stops
you start work
your earnings increase
someone comes to live with you or leaves
you change your address
your savings or capital increase.
Read our guide on how to submit your evidence online.
If your postcode starts SE15 1, SE15 2 or SE16 3
If you live in one of these postcode areas and you already get housing benefit or council tax reduction, certain changes in your circumstances will mean you need to claim universal credit instead of housing benefit.
For more information contact your nearest Jobcentre Plus or read information from the Government about universal credit.
How we check your claim
Fraud and error cause customers to lose out on benefit, create overpayments and contribute to financial hardship.
To stop this, we periodically check that our customers are getting the right amount of benefit. We review customers’ claims throughout the year, to identify unreported changes in circumstances.
What areas we look at
We can review all aspects of your claim or look at only one area (for example, earned income).
What you need to do
When we review your claim, we will write to you asking you to provide information and evidence.
Please provide photocopies and not original documents, unless otherwise specified.
Alternatively you can post evidence to us.
What information we ask for
We may ask you to provide information on your earnings, tax credits, capital and investments. If you live with other people, we may ask you to provide evidence of their income.
Cross-checking information with the Department for Work and Pensions
We can check some income types without contacting you, by cross-checking the information we hold against data held by the Department for Work and Pensions.
Examples are:
How long you have to respond
When we review your claim, we will give you one calendar month to supply the evidence and information.
What happens if you don’t respond
If you do not do this, we will suspend your benefit payments for a further month. If you have still not responded, we will terminate your claim and you will have to reapply.