Comments, complaints and compliments

It's your feedback that helps us to improve the way we do things and learn from where things have gone wrong.

In this section
Complaints procedure for adults Complaints procedure for under 18s Complaints about schools	Feedback about care services Our commitment to you Your feedback

comments - we want to hear your suggestions and ideas about services
complaints - if you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right
compliments - tell us when you think a council employee or service has done well.

How to give us your feedback

You can give us your feedback in a number of ways.

Online	Use our online form. If you register you can keep track of the progress of your feedback.
By telephone	Phone 020 8314 6000 and ask for the department that you wish to speak to or phone the direct lines to services listed below.
In writing	Your Feedback, Lewisham Council, Laurence House, 1 Catford Road, London SE6 4RU. This is a FREEPOST address.

For a full list please go to the Contacts section.

Tel: 020 8690 9666

Tel: 020 8314 7171

Tel: 020 8314 2170

if you have a noise complaint, contact the team Mondays to Fridays, 9am to 4pm
outside of these hours, call our main switchboard on 020 8314 6000, and they will log the call.

Tel: 020 8314 6616
Email: complaints@lewishamhomes.org.uk
Website: Lewisham Homes - complaints and compliments

Tel: 0800 028 2 028 from a land line or 020 8613 4000 if calling from a mobile
Email: repairs@lewishamhomes.org.uk
Website: Lewisham Homes - complaints and compliments