Feedback about care services
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Feedback about care services

We want to provide high quality services for everyone that needs them. It’s important that service users, their relatives, carers and others are able to tell us about their experiences of the services we provide.

In this section

We want to know when things work well so that we can build on them and make sure they are widely available. But we also need to know when something has gone wrong so that we can learn how not to do it again and work toward improving our service.

You can contact us in writing, either by post or email, or by telephone. The contact details for individual teams are listed at the bottom of the page.

Out of hours support

What if you need to contact adult or children social care during the evening?

We know that not all unexpected major problems happen during normal office hours (9am-5pm) or can wait until the next day. Our Out of Hours Team is here to help with these emergencies.

What sort of problems can the Out of Hours Team help you with?

  • difficulties with children and young people
  • child protection issues
  • older people who are at risk or who need immediate help
  • concerns about a person with a physical or a sensory disability
  • support in coping with someone who has severe learning difficulties or mental health problems
  • Mental Health Act assessments
  • act as an Appropriate Adult for young people and vulnerable adults
  • homelessness.

What happens next?

When you call, an operator will answer the phone and take details of why you are phoning. You will then be called back by a qualified social worker who will give you help and guidance.

If they think you need to speak to someone else, they will give you another telephone number or contact details. Sometimes, they may give your details to another social work team who will contact you on the next working day.

Contact

Adult Social Care Advice & Information Team
Fourth Floor
Laurence House
1 Catford Road
Se6 4ru
Tel:
020 8314 7777

Email:
Children and Young People's Complaints
Third Floor
Laurence House
1 Catford Road
Se6 4ru
Tel:
020 8314 6930

Email: