A new ‘paperless’ system for people wanting to claim financial assistance with Housing or Council Tax benefit is being launched by Lewisham Council.
From Monday 8 February 2010, the old-style claim form is being withdrawn and a new, assisted claims service will start.
This means that people making a claim will be able to talk to a benefits assessor on the phone, or make an appointment to see someone face to face, who will complete the claim for them.
The new system means:
- claimants get dedicated time with a benefits advisor where they can ask as many questions about their application as necessary
- no paperwork for the claimant to complete, making it quick, easy and straight-forward
- all the information needed to process the application can be completed there and then, meaning no repeat visits are needed
- claimants can find out immediately whether their claim has been successful.
Councillor Susan Wise, Cabinet Member for Customer Services, said: “Lewisham Council continues to provide a truly customer focussed service. This new system means that residents will be able to talk over their claim directly with a benefits advisor and receive expert advice and help. They'll be able to ask questions, and get the right answers for their circumstances and find out straight away where they stand."
The Council has looked at how it can assist housebound and vulnerable people and, through liaison with local advocacy groups, has put plans in place to ensure that the service is accessible and easy to use.
The new system also means that people who have mobility problems can speak to someone without having to leave their house. To make an appointment with a benefits assessor call the Assisted Claims team on 020 8690 8444.
People who are already in receipt of benefits don’t need to do anything. Only people making new claims, or those who need to report a change in circumstances, should contact the team.
Published 29 January 2010