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Contact and feedback

Contact

There are several ways to contact us.

By phone

  • Adults with learning disabilities (020 8314 8245)
  • Early years service (0800 085 0606)
  • Older adults service (020 8314 8866)
  • Younger adults service (020 8314 7766)
  • Out of hours (020 8314 6000)

In writing

You can contact teams in writing, either by post or email. To find the contact details for individual teams please use the service menu on the left hand side of the page to browse to the service you require. Their contact details should be listed in the contacts box at the bottom of the page.

Let us know what you think

It's your feedback that helps us to improve the way we do things and learn from where things have gone wrong.
We try to get things right first time and to provide high quality services.

We are always very pleased to receive compliments when we succeed.

We also welcome comments and suggestions about ways to improve our services and make them more appropriate to your needs.

We know that sometimes things can go wrong, and we have a complaints procedure for such times.

We try first to resolve complaints informally, through your local office.

There is also a formal process which may lead to an appeals panel, to ensure that your complaint is fully and fairly dealt with.

Complaints may be made in your own language and we can arrange translation and interpreting services if these will help you. 

Contact us
Corporate complaints
Laurence House,, 1 Catford Road,, London SE6 4SW 
Tel: 020 8314 7566
Adult care service complaints
2nd Floor, Town Hall Chambers, Rushey Green, London SE6 4RY
Tel: 020 8314 8660 / 7066
Children and young people's complaints
2nd Floor, Town Hall Chambers, Rushey Green, London SE6 4RY
Tel: 020 8314 7566