You can find the service standards for our commercial waste collection service on this page.
Our promises
We will visit businesses and provide advice about the type of container, location and collection arrangements that will best suit your needs.
We will run a dedicated customer care line and offer a flexible service.
We will offer a high standard and wide choice of containers to help you keep your premises clean and uncluttered.
We will offer a bag collection service if you don’t have anywhere suitable to keep your bin.
We will provide guaranteed collection days.
We will collect any missed bins within 24hours and call you to ensure the situation has been rectified.
We will regularly monitor our pricing structure to ensure we offer best value for money.
We will offer a range of additional services.
Your role
Dispose of your waste appropriately and professionally.
Do not dump your waste on the street or mix it with your domestic waste.
Alert us of any changes in ownership or closures for holidays of refurbishment by calling our customer care line on 020 8314 2104.
Put all waste in bins or bags provided, and ensure your container area is kept clean and tidy.
Put your bag or bin out for collection at the agreed time.
Pay invoices within the agreed time to avoid disruption to your service.
Phone us on 020 8314 2104 to report any missed collections.
Contact us if you require any additional services – such as bulky refuse collection or recycling - on
020 8314 2104.