There are procedures in place for monitoring the performance of all companies carrying out contracts for Lewisham Council.
All companies are monitored to assess their compliance with pre-defined performance criteria. Once awarded a contract, you must pay particular attention to the following:
On-site monitoring
Your company must be capable of delivering the requirements of the contract. You should be aware that Contract Conditions will be strictly applied especially with regard to quality and general performance.
The Council is continuously striving to improve its own performance and it expects its contractors to do the same. By the same token, the Council will look seriously at the position of any contractor that fails to perform to the levels required.
You will be asked to comment on any adverse performance that is reported, but you should be aware that serious instances of poor performance could lead to your suspension or deletion from all approved or select lists.
The Council is not responsible for the consequences this may have on a company’s business. Examples of adverse performance would include such areas as: poor quality of work, poor site supervision, poor adherence to work programme, poor control of sub-contractors, or poor health and safety practices.
Variations
These may be needed from time to time throughout the contract. Lewisham Council will always request variations in writing, except in an emergency where instructions may be made verbally but will be confirmed in writing.
Post contract evaluation
General performance of a contract is monitored and recorded for future reference. These records, known as contractor performance reports, are completed by the project’s supervising officer and are kept by the client directorate.